We offer a 14-day money-back guarantee on all Pulse Relay Pro, Pro+, and Cloud purchases. If you're not satisfied for any reason, contact us within 14 days of your purchase for a full refund—no questions asked.
Refunds requested after 14 days are handled on a case-by-case basis. To request a refund within the 14-day window, use our self-serve refund page. For other inquiries, email support@pulserelay.pro with your purchase email.
A Pulse Relay Pro, Pro+, and Cloud license grants you the right to use Pulse Relay Pro, Pro+, and Cloud features on your own infrastructure. The license is personal and non-transferable.
Pulse intelligence features (Pulse Assistant and Pulse Patrol) use third-party LLM providers (OpenAI, Anthropic, etc.) via your own API keys. You are responsible for your API usage and any associated costs. Pulse does not store or transmit your data to any servers other than your configured LLM provider.
The Pulse core is open source under the MIT license. Pulse Relay Pro, Pro+, and Cloud is a paid upgrade that adds Pulse intelligence features. Your purchase supports continued development of both the open source core and Pro features.
For information about how we collect, use, and protect your data, please see our Privacy Policy.
For questions about these terms or to request a refund, email support@pulserelay.pro.
Last updated: January 2026
Pulse Monitoring Ltd (Company No. 16939106, England & Wales)