Use the email address from your Relay, Pro, Business, or legacy Pulse purchase.
Relay and Pro customers can change billing cycle or renewal. Business customers can manage renewal. All paid customers can open Stripe for invoices and payment methods or request verified support. Cloud signup is unavailable and MSP remains request-assisted.
Wait for this request to finish before switching between Billing and Support. Leaving the page does not cancel it.
Choose the job first. Pulse will email a one-time code before showing or applying anything.
Open a verified case for billing or activation help, license transfer, configuration review, or diagnostics. Typical response is within two business days. There is no priority-response SLA.